Refund Policy

All Services offered by Unisphere Marketing are pre-paid, or are on a prepaid subscription basis, which are non-refundable. Based on the purchased services, Unisphere Marketing is required to add such services to software’s immediately after the purchase which may incur a fee. The account setup process is initiated immediately after the purchase. The monthly maintenance services are initiated by the monthly recurring subscription. All sales are final.

We reserve the right to modify, suspend or terminate access to Unisphere Marketing at any time without notice or refund, if we determine that you have violated our Terms of Service. Terminated accounts will not receive partial credit. No refunds or credits are applicable as software fees and labor costs are incurred by Unisphere Marketing once the payment has been processed for both the initial purchase fees and the monthly recurring subscription fees.

Cancellation Policy

You may cancel your subscription(s) at any time by logging into your account and following the instructions on your account dashboard for cancellation or by contacting us at [email protected]. Such cancellation notice must be sent by the account owner or an authorized signatory. Inactivity does not constitute automatic cancellation, so unless you submit your cancellation request via your dashboard, you will continue to be charged for subscription to the Services.

All cancellation requests will take effect at the end of the current subscription period in which the cancellation request is made, and you will be responsible for all fees and any applicable taxes and other charges rendered up through the cancellation date. You may request more information in regard to cancelling services with Unisphere Marketing by sending an email to [email protected].

Cancellation requests made after either the initial purchase charge or the monthly recurring subscription charge will only stop all the following monthly recurring subscription fees from being charged.

Unisphere Marketing does not refund partial month payments.

Upon finalization of a cancellation request regarding a service/subscription: No future payments will be processed, all work will cease to continue, all data corresponding to the service will be discarded, and access to the platform for that subscription will not be available for your client.

Media Buying Services

Facebook Ads & Google Ads: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period is not related to your subscription fees paid to Unisphere Marketing. Pausing any part of the service will not pause the subscription fees you pay to Unisphere Marketing for such service. If the credit card on file in the Facebook/Instagram platform used to pay for the ad spend is declined and as a result the ads are not running, this also is not related to your subscription fees paid to Unisphere Marketing.

Subscription fees will be collected regardless of the status of the ads/campaign as software fees and labor costs are still incurred. To cancel/stop the subscription fees related to a campaign from Unisphere Marketing, you must submit a cancellation request from within your account or contact Unisphere Marketing at least seven days prior to your next bill date as mentioned above.

SEO Services

Please note, for the Unisphere Marketing SEO team to be able to perform work on a website, that website must be managed using a CMS (content management system) and must have an easily accessible, navigable, and editable backend system. Examples of CMS systems that our SEO team can work on include WordPress, Drupal, Wix, GoDaddy (website builder), and the Unisphere Marketing website builder.

If the website that is being asked to work on is a custom site (HTML, PHP, etc.) that requires the input of code to make changes via FTP and/or cPanel, we will not work on the site. Also, we must receive admin access to the backend of the websites’ CMS system to fulfill the SEO work. We must also be permitted to make the necessary backend changes on the site without the need for prior approval. We will not be sending work to be approved by you, the partner, or the sub-account before implementing the work. Sending work for approval before implementation is outside of the scope of our work and protocols.

Also, the SEO work must be implemented by our team. We will NOT be sending out the work that’s needed to be done to be handled externally. Sending work to be implemented externally is outside of the scope of our work and protocols.

Again, our team needs admin access to the backend CMS and must be allowed to implement the work without approval. During the monthly reporting, our communications team will send all of the work that our fulfillment team has performed. If any changes need to be done, you, the partner, can let us know at that point, and our team will be notified to make the alterations.

Results Disclaimer

Please note, when it comes to marketing, nothing is guaranteed. With that being said, results for any of our services (SEO, Google Ads, Facebook Ads, etc.) cannot be guaranteed. When purchasing a service from Unisphere Marketing, you are acknowledging that there is a certain risk factor involved with marketing in general and things may not go as planned. Unisphere Marketing produces generally favorable results for our clients, however, it is never certain and less than satisfactory results should be expected at times.

Also, Unisphere Marketing cannot make any projections for results as there are many different factors at play including business type, target demographic, budget, target region, etc. After the product is purchased from us and the onboarding documents are filled out, our specialists can review the information and once that is done, they can make an assessment and estimate the sort of results that we can expect, however, nothing is guaranteed.

If results are not what was originally expected, this does not justify any refunds or credits from Unisphere Marketing. Again, with the purchase of a service from Unisphere Marketing, you are acknowledging any possible risks associated with marketing.

Bill Date Adjustment

Bill dates are issued when your initial payment is processed, the same date will be used moving forward on a month-to-month basis. Unisphere Marketing integrates directly to multiple software’s and directly to our fulfillment centers, due to the strict scheduling to operate on a global level, bill dates cannot be adjusted or moved.

Declined Payments

Declined payments for active subscriptions may result in service interruption. If for any reason, a payment for an active subscription is declined, you must contact Unisphere Marketing immediately to resolve the delinquent payment. Unisphere Marketing may contact you to resolve the issue, but the responsibility to resolve the issue resides on the account owner. You may update your payment information through the Unisphere Marketing platform. If the issue can not be resolved immediately, a grace period of up to 5 business days will be granted in which services will continue, and all corresponding data will remain in our system. During the grace period, if you do not communicate with Unisphere Marketing in regards to satisfying the balance, or if you are unreachable, Unisphere Marketing may attempt to process the payment with the credit card that was previously authorized on the account. Once the grace period is over, and no communication was made, or if you were unreachable, Unisphere Marketing will treat the subscription as a cancellation. To prevent service interruption, loss of data, and reactivation to a previously active subscription, be sure to communicate with Unisphere Marketing prior to the declined payment or directly after.

Chargebacks

We work to resolve any disagreements with our clients mutually. In the event a chargeback is initiated with our merchant, we will assess your account with a $50.00 fee, per chargeback, regardless of the outcome. In addition, any outstanding balances accumulated as a result of the chargeback(s) will have to be paid before we reactivate the subscription, render any service, or share any files. Following a chargeback that was not resolved, the client will be banned from using the Unisphere Marketing platform and all related Unisphere Marketing services.

Disputes

In the event a dispute is initiated, we will assess your account with a $50.00 fee, per dispute, regardless of the outcome. Any disputes related in any way to the service/subscription may lead to legal proceedings. You agree to submit to the jurisdiction regarding any legal proceedings which will be governed in the State of Florida. You agree not to initiate any legal proceeding against Unisphere Marketing in any other state. Following a dispute, the client will be banned from using the Unisphere Marketing platform and all related Unisphere Marketing services.